Since 1948, we have transformed the lives, hearts and minds of Kentucky's most vulnerable youth and their families. Through comprehensive continuum of care ranging from residential and in-home foster care, independent living programs, career and life skills training, and preventative community-based services, Boys & Girls Haven works to reduce disruption in children's lives, to help heal the effects of abuse and neglect, and to promote well-being among families.

Role Summary:  Provide leadership – including attendance at all meetings relevant to operations of cottage; and other duties from time to time as assigned.  Supports the mission, vision and philosophy of Boys & Girls Haven as evidenced by compliance with all organizational policies and procedures.

Core Schedule: Monday - Friday, 8:30AM - 5:00PM; flexible to work evening, weekends and on-call to meet the needs of the program. 

Essential Functions: 

1. Management Responsibilities – Develops and coaches staff. Assists in establishing goals and achieving successful results while also monitoring performance to provide both informal and structured feedback. Completes and delivers performance appraisals on a timely basis.  Oversees the day-to-day operations to ensure compliance and resolves/communicates any identified deficiencies. Partners with Program Director to identify program needs. Under the supervision of the Program Director, develops, plans and executes/delegates activities to meet identified needs and/or increase TRC alignment in program strategies. Assigns work clearly, gives staff authority to complete. Supports and guides staff in the fulfillment of their individual and teamwork responsibilities when needed. Oversees/Conducts weekly team meetings to monitor client performance and progress in treatment goals and objectives and to address cottage/campus training and program issues. Participates in the recruitment process, interviewing and extending offers when appropriate. Supports candidates through the interview and/or new hire process. Ensures new employees are being oriented well; provides retraining when needed, either personally or assuring the appropriate person provides the training. Oversees recognition programs, supporting employee engagement. Oversees coordination of schedules and training to ensure compliance with regulations. Manages the labor budget under the supervision of the Program Manager.
2. Therapeutic Living Milieu Responsibilities - Demonstrate knowledge and understanding of treatment model, capacity to train and evaluate staff, implement treatment model and evaluate effectiveness of program compliance to policies and procedures. Oversees and supports client orientation, solicits feedback as needed to continuously improve approach. Develops and revises processes to incorporate TRC initiatives in client care. Attends team meetings on a regular basis. Is consistently visible to demonstrate appropriate implementation of the treatment model, healthy boundaries and how to handle de-escalation and crisis situations. Fill in as needed to ensure proper staff-to-client ratio is maintained.  Oversees and monitors educational activities for clients and facilitates information flow between schools and program. Is responsible to assure that the milieu of each program is safe and therapeutic. Ensures that there are appropriate services available which address the emotional, spiritual and physical needs of the youth.
3. Administrative Responsibilities – Attend educational meetings as needed. Adheres to agency policies and procedures, and ensures programs align with all applicable regulations and responsibilities. Performs administrative duties such as timely completion of necessary/relevant forms, reports, evaluations etc. and other department-related documentation. Draft and develop plans of correction for deficiencies noted during inspections. Ensures compliance with regulatory agencies and organizations, by preparing for site visits, submitting reports when indicated and by overseeing ongoing compliance with standards and expectations. Participates in facility surveys made by authorized government or other regulatory agencies. Oversees and verifies essential documentation, including staff logs, client charts, medical records, incident reports, visitation logs and telephone logs is completed and addresses deficiencies. Participates in the development of the program budget(s) and ensures compliance of the fiscal budget. Regularly monitors and ensures cottage interiors, exteriors and grounds meet state requirements and coordinates with necessary departments to address deficiencies. Manages the use of company vehicles by residential staff. Ensures those using company vehicles have met HR requirements (insurance, background, driver’s license) and are following appropriate maintenance/care procedures. Coordinates with Cottage Supervisor, Program Director and the Human Resources Department when there is need for a disciplinary process with a staff member or hiring of new employee.
4. Interpersonal Skills – Strives to build trust, emotional intelligence, empathy, and listening skills. Is tolerant of the appropriate work styles of others.  Works with team members, supervisors and others in a helpful, respectful, courteous and effective manner. Builds collaborative and constructive working relationships. Respects and encourages diversity in the workplace. Seeks to understand the needs of clients and staff and works collaboratively to meet those needs. Responds to constructive criticism in a respectful manner. Works to resolve conflict constructively and collaboratively with staff, directors, and any necessary resource. Meets regularly with Program Director to keep him/her informed of program needs and to receive feedback.
5. Safety - Maintains safe work practices and oversees the drafting, training, and communication of safety and emergency procedures for the program. Ensures MSDS mandates/requirements are being followed and up to date. Ensures process for occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals is being followed in accordance with the BGH’s policies and procedures.  Verifies required safety drills are completed on time.

Unplanned Activities: At BGH, we value teamwork.  To meet departmental and organizational goals, the employee is expected to assist with activities that are not formal parts of the role’s essential functions. Other duties as directed.

Qualifications:

1. Education - High school diploma or GED required. BA/BS in human services preferred.  Certification in SCM, CPR, First Aid
2. Experience/Credentials – Excellent verbal and written communication and organizational skills, including proficiency with appropriate computer software/hardware (i.e., Windows, Microsoft Excel, Outlook, Power Point, Word and other relevant software/hardware).
3. Other - Interact professionally with BGH employees, clients, visitors, government agencies and the general public.  Maintain confidentiality of all client information.  Must be at least 21 years of age and legally able to work in U.S.  Valid driver’s license and insurability by BGH’s insurance carrier required if expected to transport clients and/or use company vehicles.  Successful completion of all background screenings and pre-employment drug screen.  Successful negative, post-contingent offer and annual TB screenings. 

Physical Demands:  While performing the duties of this job, the employee is required to: stand, walk and sit; use hands to manually manipulate, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to read, write and converse in English.

Work Environment:  While performing the duties of this job, the employee is exposed to a standard administrative office environment.  S/he will come into contact with BGH clients, staff members, Board members, volunteers and other members of the community.

The noise level in the work environment is usually moderate.

General Acknowledgment: The employee is expected to adhere to and to act as a role model in the adherence to all BGH policies, procedures and performance expectations.

Benefits: BGH has a competitive compensation package, a full range of employer-paid benefits including free health, dental, life, a 401k match at 50% up to 6%, and a paid time off policy that includes a total of 24 days off per year that includes holidays.