Since 1948, we have transformed the lives, hearts and minds of Kentucky's most vulnerable youth and their families. Through comprehensive continuum of care ranging from residential and in-home foster care, independent living programs, career and life skills training, and preventative community-based services, Boys & Girls Haven works to reduce disruption in children's lives, to help heal the effects of abuse and neglect, and to promote well-being among families.

Role Summary:  Provide leadership – including attendance at all meetings relevant to operations of cottage; and other duties from time to time as assigned.  Maintain responsibility for the day-to-day operations of the program.  Ensure that the program is in compliance with all applicable laws, regulations, and standards. Conduct regular team meetings to monitor performance and progress of staff members, individual clients, and the program as a whole.  Provide direct client care and coverage as needed, including on-call coverage.  Ensure that cottage interiors, exteriors and grounds are regularly kept in excellent condition regarding maintenance and appearance.  Manage tasks and documentation related to maintenance of Residential clients, team members and department.  Meet regularly with residential leadership to provide program updates and receive supervision.  Supports the mission, vision and philosophy of Boys & Girls Haven as evidenced by compliance with all organizational policies and procedures.

Core Schedule: Monday - Friday, 8:30AM - 5:00PM; must be available to work evenings, weekends and on-call to meet the needs of the program. 

Essential Functions: 

1. Management Responsibilities – Develops and coaches shift leads; motivates, coaches, develops, and leads the cottage staff assigned to them. Assists in establishing goals and achieving successful results, while also monitoring performance to provide both informal and structured feedback. Completes and delivers performance appraisals on a timely basis.  Oversees the day-to-day operations of their cottage to ensure compliance and resolves/communicates any identified deficiencies. Partners with Associate Director of Clinical, Associate Director of Program, Clinical Director, and Program Director to identify program and therapeutic needs of the cottage youth and staff. Under the supervision of the Program Director and/or Associate Program Director, develops, plans, and executes/delegates activities to meet identified needs and/or increase TRC alignment in program strategies. Assigns work clearly, gives staff authority to complete. Supports and guides staff in the fulfillment of their individual and teamwork responsibilities when needed. Oversees/Conducts weekly team meetings to monitor client performance and progress in treatment goals and objectives and to address cottage/campus training and program issues. Participates in the recruitment process, interviewing and extending offers when appropriate. Supports candidates through the interview and/or new hire process. Ensures new employees are being oriented well; provides retraining when needed, either personally or assuring the appropriate person provides the training. Oversees recognition programs, supporting employee engagement.  Drafts and distributes program schedules, including revisions and changes.  Oversees coordination of schedules and training to ensure compliance with regulations. Manages the labor budget under the supervision of the Program Director. Provide direct client care and coverage as needed.
2. Therapeutic Living Milieu Responsibilities - Demonstrate knowledge and understanding of treatment model, capacity to train and evaluate staff, implement treatment model, and evaluate effectiveness of program compliance to policies and procedures. Oversees and supports client orientation, solicits feedback as needed to continuously improve approach. Develops and revises processes to incorporate TRC initiatives in client care. Attends team meetings on a regular basis. Is consistently visible to demonstrate appropriate implementation of the treatment model, healthy boundaries and how to oversee de-escalation and crisis situations. Fill in as needed to ensure proper staff-to-client ratio is maintained.  Oversees and monitors educational activities for clients and facilitates information flow between schools and program. Is responsible to assure that the milieu of each program is safe and therapeutic. Ensures that there are appropriate services available which address the emotional, spiritual, and physical needs of the youth.
3. Administrative Responsibilities – Attend educational meetings as needed. Adheres to agency policies and procedures, and ensures programs align with all applicable regulations and responsibilities. Performs administrative duties, such as timely completion of necessary/relevant forms, reports, evaluations etc. and other department-related documentation. Draft and develop plans of correction for deficiencies noted during inspections. Ensures compliance with regulatory agencies and organizations, by preparing for site visits, submitting reports when indicated and by overseeing ongoing compliance with standards and expectations. Participates in facility surveys made by authorized government or other regulatory agencies. Oversees and verifies essential documentation, including staff logs, client charts, medical records, incident reports, visitation logs, and telephone logs are completed and addresses deficiencies.  Ensures that documentation is complete and accurate Participates in the development of the cottage budget(s) and ensures compliance of the fiscal budget.  Accomplishes cost-saving measures within the facility, particularly through prudent purchasing. Regularly monitors and ensures cottage interiors, exteriors, and grounds meet state requirements and coordinates with necessary departments to address deficiencies. Manages the use of company vehicles by residential staff. Ensures those using company vehicles have met HR requirements (insurance, background, driver’s license) and are following appropriate maintenance/care procedures.  Coordinates staff duties so that they are completed regularly and with a sense of pride in the facility’s total appearance.  Meet with the Maintenance Supervisor as needed to address facility needs. Other duties as assigned.  Coordinates with Associate Director of Programs, Program Director, and the Human Resources Department when there is need for a disciplinary process with a staff member or hiring of new employee.
4. Interpersonal Skills – Strives to build trust, emotional intelligence, empathy, democracy, open communication, and listening skills. Is tolerant of the appropriate work styles of others.  Works with team members, supervisors, managers, clinical team, and others in a helpful, respectful, courteous, and effective manner. Builds collaborative and constructive working relationships. Respects and encourages diversity in the workplace. Seeks to understand the needs of clients and staff and works collaboratively to meet those needs. Responds to constructive criticism in a respectful manner. Works to resolve conflict constructively and collaboratively with staff, directors, and any necessary resource. Meets regularly with Associate Director of Programs and/or Program Director to keep him/her informed of program needs and to receive feedback.
5. Safety - Maintains safe work practices and oversees the drafting, training, and communication of safety and emergency procedures for the program. Ensures MSDS mandates/requirements are being followed and up to date. Inspect storage rooms, utility/janitorial closets, etc., for upkeep and supply control.  Ensures process for occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals is being followed in accordance with the BGH’s policies and procedures.  Ensures monthly fire and emergency drills are conducted and documented appropriately.

Unplanned Activities: At BGH, we value teamwork.  To meet departmental and organizational goals, the employee is expected to assist with activities that are not formal parts of the role’s essential functions. Other duties as directed.

Qualifications:

1. Education - High School Diploma or equivalent.  BA/BS in human services preferred.  Certification in SCM, CPR, First Aid
2. Experience/Credentials – Excellent verbal and written communication and organizational skills, including proficiency with appropriate computer software/hardware (i.e., Windows, Microsoft Excel, Outlook, Power Point, Word, and other relevant software/hardware).
3. Other - Interact professionally with BGH employees, clients, visitors, government agencies and the general public.  Maintain confidentiality of all client information.  Must be at least 21 years of age and legally able to work in U.S.  Valid driver’s license and insurability by BGH’s insurance carrier required if expected to transport clients and/or use company vehicles.  Successful completion of all background screenings and pre-employment drug screen.  Successful negative, post-contingent offer and annual TB screenings. 

Benefits: BGH has a competitive compensation package, a full range of employer-paid benefits including free health, dental, life, a 401k match at 50% up to 6%, and a paid time off policy that includes a total of 28 days off per year that includes holidays.