1st Shift Lead/Educational Liaison - Residential
Louisville, KY
Full Time
Entry Level
Our Mission: Boys & Girls Haven provides comprehensive services to shelter, heal, and empower youth while offering critical support to individuals and families.
| Core Schedule: | First shift 6am-2:30pm. May be asked to work varied shifts within a twenty-four hour/ seven-day-a-week schedule. Holidays, weekends, and overtime may be required in order to maintain staff-to-resident ratio. |
Role Summary: Provide therapeutic interactions and supervision of residents within a residential school setting. Facilitates relationship and communication between the program and the school; is the primary point of contact for the school. Facilitate appropriate behavioral interventions with residents, while assuring a safe environment and consistent school and milieu. Act as lead counselor on shift in the school. Provide guidance and instruction on decision making, coping, and social skills. Act as a positive role model to residents and Direct Care Professionals. Provide continuous feedback to residents on daily point acquisition. Complete all required daily, weekly, and monthly program related documentation in a professional and proficient manner. Administer medication, complete necessary documentation, and provide adequate education to clients as required for medication management. Perform all relevant duties of a Senior Direct Care Professional and a Direct Care Professional.
Essential Functions:
A. Resident Supervision: School and milieu supervision of residents and Direct Care Professionals to ensure safety and compliance with program expectations. This includes ensuring clients are up for school, transition to and from school (including youth who attend school off campus), daily hygiene, activities, and outings are completed in a timely fashion and without adverse incident.
- Direct Care Professional Leadership: Act as lead counselor on shift, as evidenced by the provision of leadership, support, and guidance to Direct Care Professionals and Senior Direct Care Professionals. Demonstrate a professional demeanor. Ensure new staff are mentored and on-boarded in an approachable and welcoming manner. Assist the Program Supervisor and Manager in the development of current staff, and ensure employees follow all policies and procedures. Create a cohesive environment within the department and agency. Exhibit regular and punctual attendance as a model for other staff members. Demonstrate flexibility in working days and/or hours that are not their typical schedule, including filling in shifts when needed. Within departmental parameters, exhibit great customer service, decision-making and problem-solving skills. Effectively prioritize and coordinate job tasks for maximum productivity.
- Educational Liaison: Act as part of school leadership and will be the primary point of communication for the school to the program; will help to keep the lines of communication flowing well between the program and the school. Attendance to school staff meetings and be part of conversations about policy changes in the school; would help either side see issues and perspectives from the other to help build cohesive relationships. Communicates information about students (ie. absences, AWOLs, self-harm risks, or student conflicts) to the school. Communicates school information to cottage supervisors and program manager (grades, Special Education data, or more serious issues). Working with school leadership to plan and organize school trips and activities.
- Administrative & Training: Will provide immediate guidance to cottage staff in Program Supervisor’s and Manager's absence. Promotes the Performance and Quality Improvement (PQI) process by identifying opportunities for improvement. Relieve first shift staff to take required breaks.
- Treatment Duties: Provide guidance and instruction on decision making, coping and social skills. Act as a positive role model to residents and other Direct Care Professionals. Provide consistent feedback on strengths and weaknesses in an effort to improve therapeutic milieu. Meet with students regularly to establish goals within the school. Aid students in learning behavioral expectations of the program and the school, and making positive choices in order to earn privileges and be successful in the program and in school. Communicate any concerns regarding resident progress or safety to appropriate supervisor/manager and school leadership. Ensure program staff and school staff are engaging with a trauma-informed approach, and reflects the TRC (Trauma Resilient Communities) seven commitments.
- Provide Behavioral Management: Including praise, natural consequences, education, de-escalation and Safe Crisis Management as necessary for out-of-control clients. Specifically providing behavior support to students struggling during school and responding to extreme behaviors in the school. Working with school leadership and having input on school discipline decisions.
- Facility: Maintain cleanliness, organization, and functioning of cottage areas, office, and equipment. Communicates any facilities or maintenance needs in the school to the COO or maintenance department.
- Documentation: Complete all necessary daily, weekly, and monthly documentation. Review of daily MAR logs to ensure compliance and progress logs to ensure completion. Knowledge of clients IEP/504 Plans
- Medication Administration: Administer medication, complete necessary documentation, and provide adequate education to clients as required for medication management.
- Meetings & Training: Attend and provide input to team meetings, and monthly trainings. Maintain certification in SCM. Complete required 40 hours of training annually. Participate in campus PQI through attendance and input. Attends and participates in administrative/staff/committee meetings/trainings as required and assigned by agency.
- Operational Tasks: Complete tasks essential to program operations. These tasks include, but are not limited to, purchasing supplies, transitioning and transportation, ensuring students are dressed following school dress code, and assisting with activities/field trips. Operate agency vehicles when necessary. Track and manage use of agency vehicles by staff members.
Qualifications:
1. Education - High School Diploma or equivalent. BA/BS in human services preferred. Certification in SCM, CPR, First Aid
2. Experience/Credentials – At least 2-years experience in human services, preferably in a Residential or similar work environment. Excellent verbal and written communication and organizational skills, including proficiency with appropriate computer software/hardware (i.e., Windows, Microsoft Excel, Outlook, Power Point, Word and other relevant software/hardware).
3. Other - Interact professionally with BGH employees, clients, visitors, government agencies and the general public. Maintain confidentiality of all client information. Must be at least 21 years of age and legally able to work in U.S. Valid driver’s license and insurability by BGH’s insurance carrier required if expected to transport clients and/or use company vehicles. Successful completion of all background screenings and pre-employment drug screen. Successful negative, post-contingent offer and annual TB screenings. Must have ability to self-monitor and maintain objectivity. Must set professional boundaries with residents. Ability to prioritize tasks, organize and meet deadlines.
Physical Demands: While performing the duties of this job, the employee is required to: stand, walk and sit; use hands to manually manipulate, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to read, write and converse in English.
Work Environment: The noise level in the work environment is usually moderate. At times, this level may be increased. The work environment is fast-paced and active. The employee may engage in multiple activities during a given shift. Employees work with children and youth who may show intense and unpredictable behaviors with possibility of verbal and physical aggression. Employees may be at high risk of injury in the work environment including, but not limited to, receiving: bites, cuts, kicks, punches, being spit on and the like. This is a fast-paced work environment with a need for quick decisions to deal with any crisis that may arise. Meals are provided for the staff, as they eat with the residents.
Compensation and Benefits
Boys & Girls Haven offers a competitive compensation package and a full range of employer-paid benefits, including:
- Free health, dental, life, insurance
- 401(k) company match at 50% up to 6%
- Paid Time Off policy, including 24 days off per year (including holidays)
Boys & Girls Haven is a Drug-Free Workplace and will conduct pre-employment drug testing as well as testing for cause or suspicion.
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